Returns & Replacements
All sales are final unless items are found to be damaged or defective.
DOA (Dead on Arrival) items must be reported within 7 days from the received date. A replacement will be issued.
Items with manufacturers’ defects must be reported within the warranty
period. We will repair or replace the product at our discretion and have
it shipped back to you as soon as possible. In the event that the
defective item cannot be repaired and replacement is not available, a
full refund will be issued.
Where a warranty claim is granted, any refund will include all delivery
and related costs. Refunds will be made to your nominated Paypal, credit
card or bank account.
No refund or replacement will be given until we have received the
returned merchandise. Merchandise must be returned with all original
contents, accompanied with invoice and return form.
Returned items with signs of physical damage, misuse, unauthorized
repair or tampering, tested not faulty, will be refused and returned to
sender at sender's cost.
Items intended as gifts or otherwise should be inspected for physical
damage as such claims beyond the DOA period will be rejected.
Returned items should be carefully packed and shipped via traceable means.
Items requiring installation can only be claimed if proof of professional certified installer is provided.